Hostgator Support Email said:Hello,
I apologize, but I was forced to suspend the script "/home/palmer/public_html/phpBB3/chat/index.php" as it was the sheer number of requests to this script overloaded Apache, causing issues for the rest of the sites on the server.
Please be aware that this is not a CPU issue, but a traffic issue. The traffic incoming to this domain is causing Apache to become overloaded with requests, causing other sites on this server to load very slow, and the load to climb on the server.
Unfortunately I do not have any specific recommendations for this script, however, in general, you would need to find a way to lower the amount of requests for this domain. We do not believe this to be an attack, as there are no patterns to the traffic.
This might also be the right time to upgrade your account to a VPS or a dedicated solution, as your site may have simply outgrown our shared environment.
This comes less than two months after our last server upgrade, not too much fun. We are going to look into it, and see if perhaps modifications can be made that will allow us to continue using our Ajax chat, or if we will have to resort to another route, such as another chat, off-site chat, or upgrading to a VPS or dedicated server like Hostgator wants us to.
In the meanwhile, please use http://tinychat.com/modretrowebchat