RetroDuo serious problems...

Hi all, I'm new to the forums, and I have been having some problems with my brand new RetroDuo. I was playing with my friend, and whenever we walk in the same direction, or press the same button at the same time, they seem to negate each other and nothing happens for either of us. if we both try to walk to the right, neither of us will move. if we both try to attack, neither of us will be able to. However, if one person sets down their controller, it will work fine for the other person. We've tried multiple games, and it happens on all of them. It's very frustrating and makes multiplayer impossible. Has anyone else heard of something like this happening?
 
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